Application Cancellation Policy

Passengers: 

If there is more than 24 hours before the start of the booked ride, the customer may cancel the ride without charge.

If there is between 1-24 hours before the start of the booked ride and the customer cancels the ride, Bout has the right to charge the customer 50% of the price of the ride.

If there is less than an hour until the start of the booked ride and the customer cancels the ride, Bout has the right to charge the customer the full price of the service.

If the customer does not arrive at the booking location and has not canceled the ride, Bout has the right to charge the customer the full price of the booked service.

In the event of bad weather (including but not limited to if the average wind speed is over 12 m/s or there is heavy fog, thunder etc), both parties shall always have the right to postpone or cancel the reservation, at no cost.

Captains:

If there is more than 24 hours before the start of a booked ride, the Captain may cancel the ride without sanctions.

If there is between 1-24 hours before the start of the booked ride and the Captain cancels the ride, Bout has the right to charge the Captain 50% of the price of the ride.

If there is less than an hour until the start of the booked ride and the Captain cancels the ride, Bout has the right to charge the Captain the full price of the service.

If the Captain does not arrive at the booking location and has not canceled the ride, Bout has the right to charge the Captain the full price of the booked service.

In the event of bad weather conditions (including but not limited to if the average wind speed is over 12 m/s or there is heavy fog, thunder etc), both parties always have the right to postpone or cancel the reservation at no cost.